FAQ - Servicing/Maintenance

1. Do you service all types of bikes?
Answer: We service mainly Road, Tri and Cyclocross bikes. We can service Mountain and Commuter bikes, however it may take slightly longer to acquire the necessary parts if required. We do not service Kids bikes.   

2. Where does the servicing take place?
Answer: Servicing and major repairs are carried out at the workshop. We pick up your bike from your preferred location, bring it back to the workshop, service your bike and send it back to you. Minor repairs and/or quick fixes can be performed on site.

3. How do I make an appointment?
Answer: Just click the "BOOK NOW" next to the Service Package and fill out the appointment form.  You can also call or send a text to the phone number listed on our “CONTACTS" page if you prefer.

4. When will I get my bike back?
Answer: We aim to provide same or next day service, depending on the time of pick-up.

5. Are spare parts included in the servicing?
Answer:  Spare parts are not included in the servicing. Before we perform the service, we will assess your bike and the condition of all working parts and inform you of what parts require replacement or immediate attention.

6. Are you Insured? Is my bike insured?
Answer: Yes, we are fully insured and your bike has full coverage whilst in our possession.

7. Is there a warranty on the service?
Answer: All servicing/maintenance is warrantied for 30 days. If there is any issue, or anything you’re uncertain of just drop us a note or call us and we will do our best to resolve the issue.

8. Do you provide a Bike fitting service?
Answer:  No, we do not do bike fitting. However, we can put you in contact with the right people if required.

9. Do you sell bikes?
Answer: No, we do not sell bikes. Our primary service is repair and maintenance. We can do custom bike builds upon request.